MyCarTracks Privacy Policy

Effective starting: May 25, 2018 (view previous version)

Key Changes

Better navigation and user-friendly language. To make the policy easier to understand, we use clear, plain language. We reformatted our privacy policy page with active links, so you can quickly find the information that matters most to you.
More control over your information. We make it easy for you to control the information you provide to us. Our policy explains how you can make choices about your information, and the measures we’ve put in place to keep your information secure.
Make sure our Privacy Policy is GDPR compliant and contains needed details

What this policy covers

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

What We Collect and How We Use It
When and With Whom Your Information Is Shared or Disclosed
Security and Retention of Your Information
How to access and control your information
Privacy-relevant Android permissions requested by MyCarTracks Android app
Other important privacy information
Additional Privacy Policies applicable to you are as follows

By using our Services, products, websites, or otherwise by interacting with us, you consent to this privacy policy.

If you do not agree with the terms of this policy, do not access or use our Services or engage with any other aspect of our business.

Slash Idea understands and respects your concerns about the use of your personally identifiable information, collected from you as a customer or visitor to our websites that identifies you as a specific person or entity ("personal information"). We believe that you should know what information about you we collect, as well as how that information is used, maintained, and, in some cases, shared. The following sets forth our privacy practices and policies, applicable to MyCarTracks customers and visitors to the MyCarTracks websites.

You acknowledge and understand that this privacy policy does not apply to our business partners or other companies that Slash Idea does not own or operate. For information on how other providers of products or services handle personal information you provide through other websites or through the use of our Services in conjunction with a third party, please consult their privacy policies.

What We Collect and How We Use It

The types of personal and other information we may collect about you are primarily from three sources: (1) information you provide, (2) information automatically collected and (3) information from other sources. How we use and maintain that information is described below.

1. Information you provide

Register/Information Related to Your Account

We collect personal information about you when you register to become a customer of our Services, and when you otherwise transmit such information to us via the internet (including partner websites) or by email. For instance, to maintain your account we collect and store in a database your name, nickname, billing address, email address, telephone number, and in certain circumstances, credit card holder's names, credit card expiration dates, and the last four digits of your credit card number.

We use your name, billing address and credit card details for the purpose of billing you for our Services, and other services offered from within certain Slash Idea products, and we may store such information for future transactions.

App or Website Use / Contact Our Customer Service Representatives

We use your email address to contact you with regard to your account, such as to communicate that it is about to expire and to respond to any inquiry you submit via our websites or by email.

Access Our Services

When you use any of our Services, including when you use a mobile device with our application installed, you will be asked to provide certain information. We use your email address as your account login.

As a customer of our Services, you may also create a password, which we store in our database in encrypted form, for the purpose of you logging into your account on MyCarTracks website.

As a customer of our Services, you also have the option of providing us with your home or work address (to the extent they differ from your billing address), which we store in our database, to enable you to access readily other features of our Services.

Third Party Applications

Some of Slash Idea's Services provide you with access to third party applications. When you enable a third party application, information collected by Slash Idea is processed under our privacy policy while information collected by the third party application provider is governed by its own privacy policy.

Promotions

When you participate in a MyCarTracks promotion, such as a marketing promotion or contest, you will typically be asked to provide your name and email address, and possibly other information such as your mailing address and telephone number.

We store this information in our database and will use it to communicate with you about the promotion. We also may use your email address from time to time to inform you about our products and services that we think will interest you. You can control whether you receive these communications as described in the Opt out of communications section below.

Request for Information

When you request additional information about one of our Services either via our website or via one of our partners through which our Services are offered, such as a mobile telecommunications provider, information we collect through these requests include your name and email address, and if you are seeking information on behalf of your company, the name of that company, its billing and mailing addresses, company identification number and tax number. We will use this information to provide you with details about our Services, and we may use this information to promote our Services to you in the future, unless you opt out as described in the Opt out of communications section below. To understand what a partner of ours may do with information about you in the partner's custody, you should check the privacy policy of that partner.

Public Forums

If you use or link to public forums such as social networking services, blogs on MyCarTracks or non-Slash Idea websites, internet bulletin boards, or chat rooms, be aware that any personal information you submit can be read, collected, or used by other users of these forums, including to send you unsolicited messages. Slash Idea cannot prevent the distribution and use of such information by other parties.

If you provide us with your login details to third party public forums, we are entitled to gather information from your forum’s profile, and / or any other information provided by you about yourself, your interests and statuses in order to better understand your needs and improve promotion of our Services.

Other Submissions

We collect personal information about you when you submit survey responses, a job application or resume. When applying for a job position, collecting, storing and handling of your personal information is performed in accordance with local Slovak legislation. The legislation complies with EU regulations and rules and requires special treatment, evidence, and expired data removal of specific private information that has been collected.

MyCarTracks solution uses cloud infrastructure of third party providers. If such provider is located in another country then Slovakia, another rules and / or restrictions might be applied according to the local legislation of region where servers or cloud provider’s branch or headquarter is based. Slash Idea can not take any responsibility for compatibility between its Privacy Policy and cloud provider’s privacy rules. Link to actual Privacy rules of our cloud provider is listed at the end of the document.

2. Information Automatically Collected

We automatically receive certain types of information, some of which may be associated with personal information, when you visit our websites or use our products and services.

Information Related to Your Location and Route or Other User Content

Each time you access the MyCarTracks service or our partnered branded versions of MyCarTracks services, we record your route information, including your point of origin (which may be your then-current location), the address of your destination, the starting time of your trip, and the route you are undergoing as well as information about car that have been used. We maintain a database with these locations and route information, and may keep such information indefinitely to improve our Services and to provide other features that may enhance your service capabilities, functions, and your user experience. We may periodically receive your current location from the GPS hardware associated with your wireless device for the purpose of providing enhanced services. When your location and speed is used for these purposes, we anonymize them by striping it of all personal identity information prior to storing.

Some versions of our Services include a location and information sharing feature that enables you to send your location or other information to another party. These location exchanges are transmitted via the internet or text messages using Short Messaging Service (SMS). We record these location exchanges, and may keep such information indefinitely.

For some applications we may save this location information until you replace it or elect to delete your account. Upon termination of our Services, all your private data in your profile will be removed. However, information regarding yourself in connection with any particular event shall remain available within the applicable service, but shall remain available solely in connection with the event. Any other user submission data, email, or other such service interaction shall be removed from the applicable service, and shall no longer be available to you or other members of such service. Your private data will no longer be available at your profile after its deletion, and stored location based data will be anonymous for future usage. However your private details may be stored for limited time (stripped of location positioning data) for billing purposes, and Slash Idea tax control.

Cookies and Similar Technologies on the Website and Slash Idea Applications

We may employ browser cookies or similar technologies to identify the computer, mobile device, or some of our Services and record your preferences and other data. We use cookies or similar technologies to evaluate how our websites, devices or applications are used and to provide continuous improvement to our Services, make recommendations, and complete transactions you request. Cookies may be stored locally on mobile devices or on computer servers operated or controlled by third party vendors of Slash Idea. We may use a tracking pixel, agent or other visitor identification technology that collects anonymous data about your use of some of our Services. In addition, when you visit our website our systems automatically collect your IP address and the type of browser that you use. When you browse our website, our systems log the Slash Idea web pages that you visit. Server log files are records of activity automatically created by the server and stored. If we combine or link cookie or Web beacons with personal information, we will treat the combined or linked information as personal information under this policy. We may employ third-parties to place advertisements about our products and services on other web sites. The use of cookies or other similar technologies by such third parties is governed by their privacy policies.

You may limit the automatic collection of certain information by our website by disabling the cookies using your browser options. Please be aware that disabling cookies may prevent you from using specific features on our websites, such as ordering services, or maintaining an online account.

Other Information

When using MyCarTracks application or website, we may collect and store information about your hardware device, installed software (e.g. operating system version), IP address, mobile equipment model and mobile telecommunications provider.

We may retain any data you provide to us in an email inquiry, for the purpose of tracking the types of questions we receive and to answer them.

Google AdWords Remarketing

AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google. It connects the activity of www.mycartracks.com with the Adwords advertising network and the Doubleclick Cookie.

This website uses the Google AdWords Remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It means that we advertise to previous visitors who haven't completed a task on our site, for example order a pricing plan and didn't pay. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the MyCarTracks website. Any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

You may opt out of Google's use of cookies by visiting the Google's Ads Settings. Google has additional information available about their Remarketing Privacy Guidelines, Policies, and Restrictions.

3. Information from Other Sources

We may obtain information about you from outside sources and add to it or combine it with your personal information. For example, we may collect demographic and marketing data about you from third parties for marketing research and analysis to improve our products/services, obtain updated address information from our shippers, or collect information from other vendors that promote and distribute our products through their own brands.

When and With Whom Your Information Is Shared or Disclosed

Slash Idea does not sell, rent, license or otherwise share information with unaffiliated parties except as explained in this privacy policy.

Consent Given/Transaction Processing

We may disclose personal information about you to third parties with your consent. Consent is sometimes implicit, as in the disclosure of personal information to third-parties who complete transactions or perform services on our behalf.

To the Primary Account Holder

The primary account holder (party financially responsible for the account) is obliged to inform all wireless device users (either regular, casual or one time user) about the application installed to its equipment and its ability to track the user. If primary account holder is employer of the user, or a formal representative of the user’s employer; the primary account holder has no right to access user’s statistics and tracks if they cover employee’s non working time. However he can require from the employee to print or copy his tracks records related to the working period.

This solution is not designed and neither can be used for unauthorized people tracking. Any attempt for unauthorized tracking will lead to primary and secondary account cancellation and termination of the services ordered by primary account holder. The termination of Slash Idea services might be permanent and no representative of the entity whose account has been cancelled for such reason has right to enforce Slash Idea to reactivate the account. If the application is intently used for such illegal activity, Slash Idea can provide collected information to the police or legal representatives in order to inflict sanctions to the person responsible for this activity.

The solution is not designed and dedicated for tracking of people who are not informed they are tracked (e.g. police suspect tracking, private detective activities, espionage etc.). If any of these activities will happen, Slash Idea will terminate all services provided to entity represented by primary account holder, and will provide none of the collected data. The entity can require collected data only by contacting legal authorities of the country where Slash Idea’s headquarter is based, and the data will be delivered based on local court or police order in compliance with international protection of human rights. In this case Slash Idea does not guarantee, it will store the gathered data any more. Slash Idea can terminate the service (even permanently) to any entity that is suspected of tracking people who are not informed they are tracked.

We may disclose personal information of an account user to the primary account holder, especially if lost or forgotten passwords or login details. The primary account holder is then responsible to any information usage according to local legislation and laws.

Third Party Services or Third Party Service Providers

If you take advantage of a third party's services or products offered through the use of our Services, we may disclose your personal information to such unaffiliated third parties. These entities may use this information that you provide in the course of your use of Slash Idea's services (including your nicknames, name, telephone numbers, email and mailing addresses) to promote their products and services to you. Any such personal information that a third party uses will be subject to their applicable privacy policies.

Some of our Services and functionality are provided in conjunction with third party service providers. These third party service providers process personal information on our behalf and are obligated to process such information in compliance with this privacy policy and other appropriate security and confidentiality measures.

Legal Processes

We may comply with police departments, court orders or other legal processes for any of the information about you in our possession, and we may use such information to establish or exercise yours, ours, or others' legal rights, or to defend against legal claims.

Business Transfers

Information about you in our possession may be disclosed as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of insolvency, bankruptcy, or receivership in which your personal information would be transferred as one of the business assets of the company. Slash Idea does not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this policy. But if this unlikely situation occurs, Slash Idea will carry out maximum effort to bind new owner with duty to inform users about possible changes a reasonable time before the Privacy Policy would be changed.

International Users

Information that we collect about you may also be transferred among our various divisions and affiliated companies around the world, which may involve transfer from countries within the European Union (EU) and Switzerland to countries outside the EU. By allowing Slash Idea to collect this information about you, you consent to these transfers, including transborder transmission of data covered by this privacy policy. As a result, that country's courts, governments or law enforcement agencies could obtain disclosure of such information under that country's laws. The term “affiliated companies” also covers our partners who provide us cloud or hosting services.

Security and Retention of Your Information

Slash Idea has implemented various physical, electronic and procedural safeguards to protect the confidentiality and security of personal information under our control. For instance, Slash Idea limits access to Slash Idea systems that store such information to authorized personnel. MyCarTracks also employs the Secure Sockets Layer (SSL) protocol to protect your personal information on our website.

While Slash Idea maintains a multitude of security measures to prevent unauthorized access to or disclosure of your personal information, no security measures are absolute or wholly guaranteed. Slash Idea will make reasonable attempts to notify you if it determines there were unauthorized acts by third parties that violate the law or this policy, or other security breaches, or where otherwise required by law.

Slash Idea will maintain your personal information for as long as a business need exists, or as required by applicable laws, regulations, or government orders. When we dispose of personal information, we use commercially reasonable procedures to erase or render it unreadable. If you no longer want Slash Idea to use your information to provide you with the Services, you may close your account and Slash Idea will delete the information it holds about you unless we need to retain and use your information to comply with our legal obligations, to resolve disputes, to enforce our agreements or as otherwise permitted by law.

Children’s Privacy

Slash Idea will not knowingly request or collect personal information from any person under 18 years of age without prior verifiable parental or legal guardian consent. If, however, you authorize a child to use our Services or products by providing them a device associated with your MyCarTracks service, any personal information associated with such use will be treated as your information in accordance with this policy. Slash Idea encourages parents to be involved in the online activities (including wireless Internet browsing) of their children to ensure that no information is collected from a child without parental approval.

Customers are entitled to request information concerning whether a business has disclosed personal information to any affiliated companies or third parties for their direct marketing purposes. Customers are further entitled to request access to their personal information under Slash Idea's control. To protect your privacy and security, Slash Idea will take reasonable steps to verify your identity before providing you access or making corrections. Good faith efforts to resolve requests to correct inaccuracies in personal information will be made by Slash Idea, except where the request is unreasonable. As stated in this privacy policy, Slash Idea will not sell or share your personal information with third parties for their direct marketing purposes without your consent. Customers who wish to request further information about our compliance with this law or have questions or concerns about our privacy practices and policies may contact us at contact@mycartracks.com or write to: Slash Idea s.r.o., Mochovská 38, Levice 934 05, Slovak republic, Europe.

Third Party Software and Services

MyCarTracks integrates software and services from various third party vendors in its solution. You agree to accept all Privacy Policy defined by those third parties listed at the end of the document.

Changes to this Policy

Slash Idea may from time to time update this privacy policy, and we encourage you to periodically review this privacy policy to be informed of the latest changes. In the event that Slash Idea merges with, or is acquired by another company, a change to this privacy policy may result. Whenever a change to this policy is significant, we will place a prominent notice on this website, at least 30 days before the effective date.

Other Agreements

Slash Idea may enter into written product or Service agreements with customers that contain specific provisions related to confidentiality, security or other handling of information. If this privacy policy conflicts with any provision of those terms and agreements (both EU and international), those terms and agreements govern to the extent of the inconsistency. In all other instances, the terms of this privacy policy apply.

Governing Law

By choosing to visit this website, run MyCarTracks application or otherwise provide information to Slash Idea, you agree that any dispute over privacy or the terms contained in this privacy policy will be governed by the law of The United Kingdom of Great Britain and Northern Ireland. You also agree to arbitrate such disputes and to abide by any limitation on damages contained in our Terms of Use, Terms and Conditions of Service, or other applicable agreement we have with you.

How we transfer information we collect internationally

We collect information globally and primarily store that information in the United States. We transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it. We make use of standard contractual data protection clauses, which have been approved by the European Commission.

How to access and control your information

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the tools and processes for making these requests. You can exercise some of the choices by logging into your web account and using settings available within the account. Where the Services are administered for you by an administrator (see "Notice to End Users" below), you may need to contact your administrator to assist with your requests first. For all other requests, you may contact us as provided in the Contact Information section below to request assistance.

Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.

Access and update your information

Our Services give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your web account. You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content.

Deactivate your account

If you no longer wish to use our Services contact us as provided in the Contact Information section below. Please be aware that deactivating your account does not delete your information. Your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, see below.

Delete your information

Our Services give you the ability to delete certain information about you from within the Service. For example, you can remove content that contains information about you within your profile settings. If you wish us to completely delete your information contact us as provided in the Contact Information section below. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

Request that we stop using your information

In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable). If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.

Opt out of communications

You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.

Turn off Cookie Controls

To opt-out of our use of cookies, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services. Slash Idea and our third party partners also collect information using web beacons (also known as "tracking pixels").

Many browsers include their own management tools for removing HTML5 local storage objects. You will not be able to opt-out of any cookies or other technologies that are “strictly necessary” for the Services.

Send "Do Not Track" Signals

Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Services do not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.

Data portability

Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information.

Contact Information

Your information is controlled by Slash Idea s.r.o.. If you have questions or concerns about how your information is handled, please direct your inquiry to Slash Idea.

If you have questions, comments or suggestions for improving this privacy policy, please send an email to contact@mycartracks.com. We will use reasonable commercial efforts to address any concerns that you may have.

Contact Information for International Users

In compliance with this Privacy Policy, Slash Idea commits to resolve complaints about your privacy and our collection or use of your personal information. Users with inquiries or complaints regarding this privacy policy should first contact Slash Idea at Slash Idea s.r.o., Mochovská 38, Levice 934 05, Slovak republic, Europe.

Slash Idea takes its users' privacy concerns seriously, and if you believe that Slash Idea has not complied with this Privacy Policy in regards to your personal information, you may write to above mentioned address or to Email: contact@mycartracks.com.

In your letter, please describe in as much detail as possible, the ways in which you believe that we have not complied with this Privacy Policy. We will investigate and verify your complaint in a timely manner.

Privacy-relevant Android permissions requested by MyCarTracks Android app

Manifest.permission.ACCESS_FINE_LOCATION

Allows an app to access precise location. MyCarTracks app is a GPS tracker so we need access to GPS.

Manifest.permission.READ_PHONE_STATE

Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device. MyCarTracks app needs this permission because of phone IMEI that is used to filter vehicles. IMEI is not stored in our app, we use it only to compare the filter. Second need is to know if the phone is Online – if internet connection is available.

Manifest.permission.GET_ACCOUNTS

Allows access to the list of accounts in the Accounts Service. MyCarTracks app is connected to users Gmail account that is on the phone and to be able to use it this permission is needed. MyCarTracks app doesn’t access, collect or anyhow use any personal Contacts or data.

Manifest.permission.WRITE_EXTERNAL_STORAGE

Allows an application to write to external storage. MyCarTracks app needs this to make backups of recorded data on the phone. No Media files, Photos or anything else is accessed, collected or anyhow used on the phone.

Privacy-relevant iOs permissions requested by MyCarTracks iOs app

Privacy - Location Always and When In Use Usage

Location is only used to display your position in the map. Select always allow to track your position even if the app is in background.

Privacy - Location Always Usage

Location is needed to create the track even when the app is in background.

Privacy - Location Usage

Location is needed to create new track

Privacy - Location When In Use Usage

Location is used to display in the map where are you and where you have been.

Privacy - Motion Usage

Motion Detection is needed to track vehicle movement

Other important privacy information

Notice to End Users

Our Services are intended for use by individuals or organizations. Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different than this policy.

Administrators are able to:

require you to reset your account password
restrict, suspend or terminate your access to the Services
access information in and about your account
access or retain information stored as part of your account
install or uninstall third-party apps or other integrations

In some cases, administrators can also:

restrict, suspend or terminate your account access
change the email address associated with your account
change your information, including profile information
restrict your ability to edit, restrict, modify or delete information

Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the Services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Services at a later date. You will be notified if this happens.

If you do not want an administrator to be able to assert control over your account or use of the Services, use your personal email address to register for or access the Services. After you create an account the administrator can no longer change your informations. He can still add or remove vehicles that you use but cannot touch your personal details.

Please contact your organization or refer to your administrator’s organizational policies for more information.

Additional Privacy Policies applicable to you are as follows

All other marks mentioned may be trademarks or registered trademarks of their respective owners.

Slash Idea Privacy Policy for web application takes effect on May 25, 2018. The Privacy Policy is valid until its next update is officially released.